Your product
Sleeping on the buckwheat, emmer, spelt pillows, mattresses is a different experience than sleeping on traditional pillows and mattresses. That’s why we are here to help you. Our products are hand made and handfilled. Most of our customers see the products are reaching the highest standards, truly beautiful and created with the greatest attention to detail. We are a small family-owned company, and create each product with a specific person on mind. Each is dedicated to the person who purchased it.
It takes hours and sometimes days to create a specific product. That is why we do not accept the cancellations of the orders once the product was shipped to the buyer.
For more information you can always contact us by contact form.
Returns and Exchanges
Please follow the instructions below when sending and packaging your product for return, in case it was delivered in a damaged box, the product was damaged during sipping, due to shipping conditions.
- You have 5 calendar days to return an item from the date that you received it.
- Only return the items that have been purchased directly from us.
- Send the item in it’s original packaging.
- Pack the item carefully so that it will not be damaged more during the shipping process. We suggest using a box and bubble wrap.
- Make a few photos to document the state of the box or product in the moment of delivery. It is suggested to have a paper from the courier, with his or her signature, with the description of the situation, the state of the box or product.
- Include a copy of the packing slip (included with your shipment). We will not be able to process a return for any shipment received without a packing slip.
- It is recommended that you use a secure shipping method such as Insured US Mail, Fedex or UPS to send the item so you have tracking for the package. Return can not be processed until the item is received.