Frequently Asked Questions
In our modern world, where we are used to conventional chemical products, the organic pillows and mattresses store, raise at least a few questions. Our dear customers ask us questions about the products. The delivery is one of the essential issues as well, but usage of the organic mattresses is key. Here, we will try to post and answer as many of your questions as we can. Let’s dive into it 🙂
“What is the difference between regular and organic cotton?“
The difference between regular and organic fabrics is a fundamental one.
Both are very durable. The organic fabrics we use are of top quality, but the regular cotton is the type of cotton you find in the clothes you wear, in the furniture you sit on. It looks great, is soft. However, the regular cotton production requires the use of high number of pesticides and insecticides on various stages of the process. It makes the final fabrics quite toxic. It is known, that the regular cotton fabrics can transmit toxic substances to our skin, air, water. They look good, but when we think about health, it is a question, whether we should use it or rather change for the organic options.
People produce organic fabric without the toxic substances the regular cotton requires. It is undyed, unbleached, very healthy and delicate, yet strong and durable. Read more about the difference between organic cotton and regular cotton on our page Organic Cotton
Our organic pillows store sells only organic fabrics.
“What shippingt methods do you offer?“
We offer two shipping methods:
- priority shipping by Polish Post, and
- FEDEX, UPS global couriers.
With Fedex, UPS, the products once shipped, will reach your door in four to five days maximum. Their path to you is fully trackable as well (the number of days may vary, depending on the time of the year. For example December and especially the Christmas season means longer delivery).
Read more about delivery here DELIVERY
“What is your return policy?”
At this stage, we produce and ship our exquisite products from Poland. We make them of top quality fabrics, and hulls, seeds. You buy a top quality product. Because of their nature, we do not offer a return policy at the moment. But, we can order a special insurance from UPS, so that the products are protected while travelling to you across the world. Our organic pillows store makes sure the organic products meet their description.
Our customers love the products.
“How “thick” is the mattress? Does it need to be smoothed before each use?”
The mattress is about 2 inches thick, you do not need to smoothe it before each use.
The mattress can be used in many situations, and it keeps its shape. Place it on a regular bed frame at home, or on the floor, you may also take it with you while travelling. In this situation, just roll it up, and take it with you to the car. You can travel with it. At home, roll it up, and place it in the corner of the room for the day, if you need more space.
“Tell me about the cover… Is the linen cover referring to the zippered case, or an outer cover working as a “sheet”?
The linen cover refers to the outer cover, working as a “sheet”, and it looks like a case. Just like in a case of a pillow, where it has the inner pillow, and an outer cover on the outside. Here the mattress, made of tubes, is inside, and the outer cover is on the outside.
Curious about what bedding can be used with this mattress as it is so much more thin than a conventional one.
Our Mom uses the buckwheat mattress, and she places the bedding over it. It works well. What kind of bedding do you use?
We have already created the organic bedding, to acompany the pillows and mattresses. We will add it to the store soon. If you need it, just let us know through a contact form here.
Tell me about the care instructions for this mattress. Can the hulls be taken out and the cover washed if any discrepancies occur?