Ship your item back to Us
Sleeping on the buckwheat, emmer, spelt pillows, mattresses is a different experience than sleeping on traditional pillows and mattresses. That’s why we are here to help you. If you are not satisfied with the experience of using our products, return your order within 14 days for a full refund.
Please make sure that you ship the products in the original containers. Items should be returned unused and in good condition with a copy of the packing slip. Shipping charges for returned products are the responsibility of the purchaser and are not covered by our shipping policy.
To return a product, simply contact us at firstname.lastname@example.org. Once your returned package is received in good condition, we will immediately issue a full refund to your card. A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item.
For more information you can always contact us by contact form.
Returns and Exchanges
Please follow the instructions below when sending and packaging your product for return. These instructions must be followed in order for us to properly process your return.
- You have 14 calendar days to return an item from the date that you received it.
- Only return the items that have been purchased directly from us.
- Send the item in it’s original packaging.
- Pack the item carefully so that it will not be damaged during the shipping process. We suggest using a box and bubble wrap.
- Include a copy of the packing slip (included with your shipment). We will not be able to process a return for any shipment received without a packing slip.
- It is recommended that you use a secure shipping method such as Insured US Mail or UPS to send the item so you have tracking for the package. EcoHealthLab is not responsible for items lost in transit, and a return can not be processed until the item is received.